Privacy Policy

This policy explains what personal information we collect, why we collect it, and the choices you have. "We", "us" and "our" mean Luxury Japan Travel Pty Ltd. "You" means anyone who contacts us, uses our website, or travels with us.

Luxury Japan Travel Pty Ltd is responsible for the personal information described in this policy. For any privacy question, request or complaint, write to privacy@luxuryjapantravel.com.

We collect your contact details; your booking and travel details and preferences; dietary, health and mobility requirements where your tour needs them, with your consent; passport details where your travel arrangements need them; payment details; your messages and calls with us; and how you use our website and our emails, including through cookies when you visit our website. We collect this from you, and from anyone who books on your behalf, such as the lead guest or your travel advisor.

We use your personal information to answer you; to plan, provide and improve your tour and our services; to take payment; for safety, security and the prevention of fraud; to send you news of our tours where you have asked for it or the law allows; to comply with the law; and to establish, exercise or defend legal claims.

Where the EU or UK GDPR applies, we rely on our contract with you, our legitimate interests, your consent and our legal obligations. You may withdraw your consent at any time.

We share personal information only as far as we need to: with the hotels, ryokan and other suppliers who deliver your tour; with service providers who act on our behalf; and with authorities where the law requires it. We do not sell your personal information or share it for advertising.

Because we arrange travel in Japan for guests around the world, your information may be handled outside your home country, including in Japan. Wherever it is handled, we take reasonable steps to see that it is protected as the law requires; where the GDPR applies, transfers to Japan rely on the European Commission's adequacy decision for Japan.

We keep personal information for as long as we need it for the purposes above, and financial and booking records for seven years, as the law requires.

We protect personal information with measures suited to its sensitivity. No method of transmission or storage is completely secure.

Every message we send carries a link to unsubscribe, and you may ask us to stop at any time.

You may ask to access or correct the personal information we hold about you. Where the GDPR applies, you may also ask us to erase it, to restrict or object to its use, or to transfer it. Residents of US states with privacy laws may contact us to exercise the rights their state gives them. We may need to confirm your identity first.

Where children travel with us, we collect their information only from their parent or guardian.

Our website may link to other websites. We are not responsible for their privacy practices.

We may update this policy. Any change applies from the date we publish it on this page.

Write to privacy@luxuryjapantravel.com and we will look into your complaint. You may also complain to the data protection authority where you live.